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Our compliance

Taking compliance further
Qualitätsorientiert: Sicherstellen von Qualität und Compliance auf höchstem Niveau

Quality focused: assuring quality and compliance at the highest standards

At World Courier, we hold ourselves to a high standard because our customers and partners deserve nothing less.
Wir verpflichten uns zu kontinuierlichen Verbesserungen, die Risiken minimieren und nachhaltige Prozesskontrollen ermöglichen.
Supporting you, every step of the way

We partner with our customers to ensure compliance with international guidelines, including GxP compliant depots and Good Distribution Practice (GDP).

We are committed to continuous improvements that minimize risk and facilitate sustainable process controls.

Commitment to quality, beyond compliance

Our commitment to quality also means that we focus on increasing efficiency and optimizing the supply chain for our customers.

We aim for higher quality standards, beyond the minimum compliance requirements.

Unsere Qualitätssicherungsteams stellen die systemweite regulatorische Compliance auf lokaler, regionaler und Unternehmensebene sicher.
Sharing our expertise

Our quality assurance teams ensure system-wide regulatory compliance on the local, regional and corporate level.

We focus on training and communications to enhance awareness and mitigation of compliance risks.

"Compliance can be obtained by strict adherence to SOPs, but quality can only be obtained by engaging all major stakeholders both inside and outside the supply chain on a shipment-by-shipment basis. That role falls on the logistics provider.“

Dr. Ruediger Lomb, Vice President, Enterprise Quality, International Operations
Qualität kann jedoch nur dann erreicht werden, wenn alle wichtigen Stakeholder innerhalb und außerhalb der Lieferkette auf der Basis jedes einzelnen Versands einbezogen werden

We help you achieve results across your commercialization journey by ensuring full regulatory compliance

  • DEA licensed distributor/importer
  • C-TPAT certification
  • FDA licensed distributor
  • cGMP/Prescription Drug Modification Act (PDMA) compliant
  • Code of Federal Regulations (CFR) Part 11 compliant
  • State Board of Pharmacy licensed
  • National Association of Boards of Pharmacy (NABP)
  • System and Organization Controls (SOC) 1 compliant

World Courier: your globally certified GDP compliant partner

In global pharmaceutical logistics, being good distribution practice (GDP) compliant is more than just a standard — it is a commitment to excellence. At World Courier, we understand the critical importance of adhering to GDP standards, particularly when handling temperature and time sensitive pharmaceutical shipments. That is why we have gone to great lengths to be certified against three major GDP standards: EU, WHO GDP, and USP <1079>.

Our adherence to these global guidelines ensures that we consistently deliver high-quality service to our clients. Find out what being GDP compliant means, the significance of operating a GDP compliant facility, and how World Courier upholds these standards across its global operations. We invite you to explore our dedication to quality beyond compliance.

What does it mean to be GMP compliant?

Being good manufacturing practice (GMP) compliant means adhering to quality, consistency, and safety in medicinal product production and distribution. GMP is the minimum standard for medicines manufacturing, ensuring high-quality, appropriate products that meet Marketing Authorisation (MA) or product specifications.

GDP, complementary to GMP, mandates consistent storage, transportation, and handling of medicines under suitable conditions.

As a crucial player in the medical supply chain, World Courier excels in both GMP compliance and GDP adherence. Our commitment goes beyond meeting these standards — we strive for excellence in maintaining high-quality standards exceeding both GMP and GDP guidelines, because we understand the criticality of product quality in the scope of clinical trials. Our dedication guarantees regulatory compliance and patient safety for products, especially experimental ones with logistical challenges due to unknown stability.

Whether you are curious about what is a GMP compliant facility or wondering ‘what does GMP compliance mean’, understanding these rigorous standards is key to appreciating the value we provide at every step of our supply chain. Our storage facilities globally uphold top-tier standards, ensuring compliance with both local and international GMP regulations.

How our medical courier services remain GDP compliant

A strict adherence to SOPs

Our SOPs are designed and enforced to ensure consistent high-quality service delivery in alignment with GDP guidelines. Our strong internal audit process is designed to ensure alignment with global standards.

Committed to continuous improvements that minimize risk and facilitate sustainable process controls

We continuously refine our processes, seeking ways to minimize risks and enhance sustainable process controls that further elevate our service quality. Continuous improvement tools are embedded into our incident management processes to prevent reoccurrence. Furthermore, our global Continuous Improvement department seeks opportunities for efficiency and optimization to reduce risk while being cost effective.

Engaging all major stakeholders both inside and outside the supply chain on a shipment-by-shipment basis

We foster transparent communication with all stakeholders, maintaining quality throughout the cold chain. Our responsibility extends to subcontracted services, enforcing global vendor management policies for compliance with regulations, licensing, GxP adherence, data privacy, and environmental policies. We strive for excellence in our service delivery through true partnerships with vendors.

Ensuring our delivery team and drivers are trained to the highest standards to maintain quality

Our delivery teams undergo comprehensive training programs that equip them with the knowledge and skills required to uphold our stringent quality standards. This applies to our entire network of partners.

White paper: The cost of quality in the specialty pharmaceutical supply chain

What is the cost of quality?

Download our white paper to discover how you can improve your supply chain and deliver value to all stakeholders by investing in trusted solutions.
erfahren Sie, wie Sie Ihre Lieferkette verbessern und allen Beteiligten einen Mehrwert bieten können, indem Sie in vertrauenswürdige Lösungen investieren

How our compliance with GMP guidelines benefits you

Unser unerschütterliches Engagement für GMP-Compliance und GDP-Einhaltung führt zu greifbaren Vorteilen für unsere Kunden
Unser unerschütterliches Engagement für GMP-Compliance und GDP-Einhaltung führt zu greifbaren Vorteilen für unsere Kunden

Our unwavering commitment to GMP compliance and GDP adherence translates into tangible benefits for our clients:

Delivering consistency

Our strict adherence to GMP compliant standards ensures consistent high-quality of your products. You can trust us to maintain the integrity and efficacy of your medicines from production through delivery — at every step of the cold supply chain.

Protecting your investment and our environment

By following GDP regulations along with our GMP compliant practices, we safeguard your temperature-controlled products while contributing to environmental sustainability. Our stringent temperate controlled storage, transportation, and handling procedures minimize waste and ensure product safety.

Revolutionizing quality management

Our commitment to continuous improvement underpins a proactive approach in quality management. As part of being GMP compliant, we consistently refine processes, optimize our cold supply chains, and enhance our climate-controlled storage.

Unser unerschütterliches Engagement für GMP-Compliance und GDP-Einhaltung führt zu greifbaren Vorteilen für unsere Kunden
Die Zertifizierung haben wir im Dezember 2017 nach einem sechsmonatigen Bewertungsprozess durch die DQS, eine weltweit führende Zertifizierungsstelle für Managementsysteme, erhalten.
Die Zertifizierung haben wir im Dezember 2017 nach einem sechsmonatigen Bewertungsprozess durch die DQS, eine weltweit führende Zertifizierungsstelle für Managementsysteme, erhalten.
World Courier was the first logistics company to attain global GDP certification against three major GDP standards – European Union (EU GDP Guidelines), United States Pharmacopeia (USP 1079) and World Health Organization (WHO GDP) – and the only provider to hold a GDP certification with such wide and global scope.

We received the certification in December 2017 following a six–month long evaluation process by DQS, a leading certification body for management systems worldwide. The GDP certification was achieved across our global office network, and underscores World Courier’s commitment to and compliance with quality management standards and international requirements throughout the supply chain.
Die Zertifizierung haben wir im Dezember 2017 nach einem sechsmonatigen Bewertungsprozess durch die DQS, eine weltweit führende Zertifizierungsstelle für Managementsysteme, erhalten.
Neben der Erfüllung der ICH-Q10-Empfehlungen arbeiten wir nach den strengen ISO-Standards 9001:2015 für Qualitätsmanagement und ISO 14001:2015 für Umweltmanagement.
Neben der Erfüllung der ICH-Q10-Empfehlungen arbeiten wir nach den strengen ISO-Standards 9001:2015 für Qualitätsmanagement und ISO 14001:2015 für Umweltmanagement.
In addition to meeting the suggestions of ICH Q10, we are also in full compliance with the International Organization for Standardization (ISO) 9001:2015 for quality management, and ISO 14001:2015 for environmental management.
Neben der Erfüllung der ICH-Q10-Empfehlungen arbeiten wir nach den strengen ISO-Standards 9001:2015 für Qualitätsmanagement und ISO 14001:2015 für Umweltmanagement.

Protecting your privacy and confidentiality

World Courier, a part of Cencora, holds certification of conformance to the requirements of Information Security Management Systems as outlined in ISO/IEC 27001:2022.

Revolutionizing quality management

At World Courier we are constantly looking for ways to enhance our quality management, streamline our processes, and deliver superior service to our valued clients. We are excited to announce that we are transitioning to an electronic quality management system (eQMS) provided by MasterControl, a leader in the field. This significant change will enhance our service delivery, improve our operational efficiency, and bring our quality management to the next level.

To ensure a smooth transition for everyone involved, we have created this dedicated page for you to find all the information you need.

Das eQMS ist eine digitale Plattform, mit der die Prozesse unseres Qualitätsmanagementsystems automatisiert und vereinfacht werden,

What is an eQMS?

The eQMS is a digital platform designed to automate and simplify our quality management system processes, making them more efficient, reliable, and user friendly.

What does this mean for you?

You will see improvements in the quality of service we provide and the clarity of our communication. You will receive a new format for the corrective and preventative actions (CAPA) reports starting from end of September 2024 for transport services clients.

Frequently asked questions (FAQs)

What are the main components of good distribution practice?

Being GDP-compliant means adherence to quality standards in distribution. A strong quality management system is the first step to meet GDP requirements, including documentation and training processes, risk and change management, supplier management, auditing processes, and a focus on infrastructure, equipment, and people.

A GDP compliant facility maintains these standards consistently. In essence, it is about risk minimization and quality assurance in pharmaceutical logistics. World Courier supports this by providing GDP-compliant logistics solutions for the pharmaceutical industry.

What is the difference between GMP and cGMP?

GMP stands for good manufacturing practice, while cGMP is current good manufacturing practice. The latter implies ongoing adherence to the most recent standards. World Courier ensures both GMP and cGMP compliance in its logistics services, keeping pharmaceutical products safe and effective.

How to place a medical delivery with World Courier?

At World Courier, we've simplified the shipping process to provide you with a seamless and efficient experience. Our user-friendly system is designed for your convenience, making it easier than ever to manage your orders.

From the initial order placement to tracking your shipments, every step is designed with you in mind. With our easy-to-download forms and direct email communication, you're always in control of your shipping needs. Plus, our customer portal provides a comprehensive platform where you can manage addresses, set alerts, upload documents and more.

Unlock the full potential of your pharma supply chain with World Courier

Schöpfen Sie mit World Courier das volle Potenzial Ihrer Pharma-Lieferkette aus