Expert account management
ICS provides an account management team as specialized as your product
Single point of contact and business owner
Business owner appointed during implementation and stays on for day-to-day activity
- Conduit to the rest of the organization
- Strategic business partner and extension of your organization
Consultative approach to your business
- Understanding of commercialization strategy and business goals
- Identification and alignment of in-house services to meet your needs
- Guidance on legislation (e.g., DQSA preparation strategy)
Post-launch meetings
- Weekly/monthly conference calls
- Quarterly business reviews
A single point of contact throughout your program provides the opportunity for open dialogue and continuous accessibility.
Through your account managers, you'll have access to:
Account management support
- Senior vice president of client operations
- Managers and senior managers
- Implementation managers
- Account coordinators
- Customer service team
- Commercial learning team
Operational support
- Distribution center
- Client financial services
Technology solutions
Quality assurance
Continuous improvement
Serialization services
