Our regionally-aligned care teams are centralized at our Texas pharmacy. This model allows us to form trusted relationships with our patients while ensuring process consistency through centralized management, training and quality functions. Using a single, customized pharmacy management system and an integrated telephony system, we monitor key performance indicators and offer performance guarantees. 

We offer 24/7 clinical counseling and a range of patient services that improve outcomes. Our team members strive to understand each patient holistically, considering any factors or circumstances that could affect treatment. Our comprehensive approach reduces complexity and proactively removes barriers, helping our patients receive the maximum benefits from therapy.

Using accredited best practices and drawing from deep customer insights, our pharmacy improves adherence by delivering personalized care based on the patient’s individual needs and the clinical profile of the therapy.  Our personalized refill management promotes therapy compliance, delivering >95% MPR across therapies.

With deep experience in transition planning and patient onboarding, our implementation teams use proven processes and provide clear guidance to ensure a seamless member transitions. Leveraging project management best practices, we promote communication and alignment with our partners throughout the process.  

After an implementation is complete, partners can access our premier levels of support through a dedicated account manager who understands their business and proactively monitors performance indicators.